Just wanted to say that Robin, did a great job assisting me today with a problem I was having getting PHP and email working. One of the reasons I switched hosting providers was for support, and while I seldom use support once I get things working, it is reassuring to know that help is quickly available. Keep up the great work.
Mecheria, helped me with a few of my questions and was able to help me through the checkout process. I was very happy with the service he provided me and I look forward to beginning my first site with the assistance of CaribbeanWire. A big reason I chose your company was for the great customer service I had heard of. The first impression definitely lived up to what I had read in reviews.
I talked with Kevin. about moving my elderly friend`s dormant, very small business site to CaribbeanWire and enabling online purchasing capability. I explained to them our need for a cost effective hosting service that offers good patient support for newbie small sites. Kevin was very courteous and thorough in answering all my questions. We will enroll with Kevin next week, and I`d definitely recommend Kevin and your service to others.
I have done live chat multiple times in the past few days, and have been so pleased with the service. Website management is a bit more than I imagined, but what I love about CaribbeanWire is that someone is always at the ready to help me.
I am writing to inform you about the exceptional service I received from Vanita. I felt in good hands with her, not only for her knowledge which was top notch but more importantly, her customer service and attention to detail. She gave special attention to the issue at hand and fixed my site back to original without missing a beat. I would love to see Vanita receive recognition for her dedication to service and his technical aptitude. She is sharp and spot on! Thank you.
Spoke with your representative Robin. and was VERY satisfied with his help. I use CaribbeanWire for hosting my web site. It is for now just a fun thing. However over the years I have used several other companies with upsetting results. So far CaribbeanWire really works for me. I recommend it to everyone I can. Thanks for being a part of my web experience.
I have to say I`m constantly impressed with the customer service I receive at CaribbeanWire. Chat is my favorite feature. Quest helped me out today in no time flat. Just wanted to show my appreciation. Keep up the great work!
Wanted to let you know that I was thoroughly impressed with Arinia and how she helped me. She went the "whole nine yards". I haven`t had service like that with my present web hosting company, Verio, in years; and I was with them for over 10 years. I have been impressed with everyone at CaribbeanWire that I have spoken to so far. Thank you, and I look forward to your excellent service once the migration takes place.
I`m new on your server and have spent over 20 years on a number of different servers. I needed help getting set up about 6 months after I signed up with your company and had trouble getting into Cpanel and misc. housekeeping on the site. In less than 15 minutes Robin had me into Cpanel and answered all my questions. I found Robin`s help very professional and a cut above the average help desk person. This makes me feel better about my choice to go with CaribbeanWire and will definitely recommend you to other potential clients.
I would like to provide feedback for the service and support that Kevin has provided to me through the chat. He has greatly assisted me with getting the domain setup, in addition to the Wordpress website as well. He has even directed me to the guides on getting everything set up for the site along with email accounts.Thank you very much and please keep doing a great job in providing support. You all provide great support over there via phone, email and chat in my experience.
I contacted Vanita, who was very pleasant with helping me setup a hosting account for my domain. The process with her assistance was smooth and fast. I am very happy with her professionalism and would be happy to recommend your service to anyone who requires hosting services.
I have chatted with Robin a couple different times recently and he does an awesome job. Always patient, friendly and informative. Thanks for being a wonderful company. You guys have been great every single time I've ever needed anything. I recommend CaribbeanWire to anybody I think could use your services.
I'm so impressed with the level of service your staff member Quest has given me. She was so helpful in calling me Monday morning after I signed on over the weekend. She sent me links to help me get started and right on time again she had emailed me this morning somehow knowing I was up very late working on my site. ;) I was a bit frustrated getting all things in the right place. I'm terrible at asking for help and getting her email this morning reminded me how great people are there to help me anytime of day! Congratulations on excellent service! Look forward to several years to come.
Arinia has assisted me via chat twice now with combating hackers who were attempting to gain access to our emails and log in information and was very helpful and offered clear instructions. As always, the superb support is one of the reasons why I recommend CaribbeanWire to everyone I know who is looking to host a domain and Arinia was yet again an excellent help to myself and my team.
I want to thank Mecheria for the outstanding job she did helping me with my account which was recently hacked.The sites were so screwed up that Caribbean support could not do a simple restore. Mecheria showed me how to use FTP to re-install WordPress, while keeping some critical files BUT deleting the plugins folder so I could Re-install some fresh, updated plugins. She totally saved years of hard work on 4 sites! Amazing!
Vanita did a great job answering our questions and helping enroll us with CaribbeanWire as our web provider. She was clear, concise, informative and knowledgeable throughout the process. It was one of the best customer service experiences we have had recently. There were no holds, referrals to a coworker, or transfers of our call. We were also happily surprised that the business is in our home state and that all customer calls will be answered by someone in Virginia.
Just wanted to say that Robin did a great job trying to get me up and running with my new web site. He was very patient and understanding of my lack of knowledge, answered all my questions, and was very pleasant. I appreciated the time taken and Robin not getting irritated with me when I did not understand things. Great job!
I would like to let you know about the excellent help I received from your tech Kevin. My soon to be launched website was not loading the correct homepage. Instead of telling me how to fix it (I am NOT a techie) he asked a few questions and said it would be his pleasure to help. And, he fixed it. I am very grateful and a loyal CaribbeanWire client. I really appreciate receiving answers to my tech questions like Kevin responded. Your offer to fix the problem is the best. Thank you for the piece of mind CaribbeanWire tech.
I have yet to have a bad experience with CaribbeanWire hosting! Quest continues my blessed streak of FANTASTIC customer service. She was able to help me figure out what I did incorrectly and I understood! I really appreciated the website help! You guys have an amazing team! Thanks for help you give, anytime of day!
I wanted to express my extreme satisfaction with the level of customer service I received today from one of your associates, Vanita, over chat. From my interaction with your customer service associate, I could tell that your staff are trained very well, know their product and company policies, and are helpful and polite. It is also good to see that, unlike many other companies, you appreciate the value of customer retention as well as new customer acquisition. Based on my experience this morning, I am happy to renew my web hosting services with your company for another 3 years.
Arinia was very helpful to take the time yesterday and do the SSL install that others had failed to do. He waited and made sure we had everything done. It was great to finally get someone who would take the initiative to make it happen, rather than having me put in yet another help ticket.
I just wanted to, once again, sing the praises of your magnificent support team. Whether it is by chat, or by phone, your support team knocks it out of the park each and every time, without fail. Today it was Mecheria who was a support all-star, but your whole team deserves equal accolades. I am delighted to be a CaribbeanWire customer and I appreciate all that you do to be number one in customer service. Thank you.
Just wanted to leave some feedback for your CS agent Arinia as always, I received perfect customer service via your online chat, which enabled me to take advantage of your current offer/discount code without needing to make an international call. Having bought numerous hosting accounts with yourselves, I am again pleased and impressed with the speed, efficiency and politeness of your staff to enable me to start building a new website for my current employer.
I was having a problem replying to emails and received failure messages when attempting to log in to CPanel. (I manage my emails through CPanel, rather than through an email client.) Kevin and Robin were not only very responsive, but they also treated me and my problem with respect. That was greatly appreciated. My email started working again today without any additional action on my part, but it was good to know that your support people could provide possible courses of action within a short period of time. My thanks to them both!
I just wanted to forward on my thanks in my recent and first troubleshooting request. My site crashed and Kevin had the issue isolated and resolved faster than I could have ever hoped. Also, he went far beyond just what I requested. I was of the belief I just needed a server reboot however he identified a bad access file, fixed it and notified me of what he had done to resolve the issue. He was a great credit to CaribbeanWire and I can't thank him enough for getting us back online so quickly. I haven't needed for much but when I did, he was there and this gives me great confidence for the future.
I just wanted to let you know about the wonderful experience I had with Quest. Although in the beginning she could not find my file, it turned out that it was my fault for not giving her the main domain name. She was able to help me within 5 minutes of an issue I had been struggling with for the last hour and a half. Thanks, CaribbeanWire for having a really knowledgeable group of support staff 24/7. Now that I am in Spain, I really appreciate being able to reach someone despite of the time difference.
I want to let you know that Robin was a tremendous help to me today. As every end user will tell you, "I thought I knew what I was doing", only to discover that I did not know- after the fact-of course. He assisted me in moving my installation to the top level instead of the sub directory that I originally installed to. In the process of trying to fix this myself I mucked up a few important files. And now everything is fixed and I couldn't be more grateful for Robin's help.
I just wanted to let you know how awesome Arinia is! I just signed up yesterday and could not, for the life of me, figure out how to setup Wordpress without messing up our current site. Instead of just giving me directions, Arinia actually did it all for me. I am now 100% set up for success! Please give her whatever your company's version of a gold star is - she deserves it!
I had an issue with my custom 404 error page loading today and started a chat with Mecheria. She was able to quickly resolve the problem and seemed happy to do so. She gave updates as to the amount of time it would take to resolve as well as check to ensure I was able to see the page before ending the chat. I just wanted to say thanks and let you know how much I appreciated her help.
Vanita was very helpful. I am a first time blogger and was very confused with how to set one up and the whole process. She was patient with me the whole time and gave me a discount. I was also very impressed with the fast customer service too. I wasn't on the line very long and immediately got help from Vanita.
I want to take this opportunity to express my satisfaction with one of your support team web hosting consultants (Arinia). She was able to formulate an email while explaining to me each link that I would receive via that email reference to changing my domain link from GoDaddy.com. While getting started is challenging, it is your great staff that makes things much, much easier to not only follow but to lock in those instructions for future use. Thanks to Arinia for a job well done!!!
Kevin made me feel much more at ease with the sites that I am working on transferring over. Thank god for knowledgeable and friendly tech support people, definitely one of the reasons that I am changing host providers. Thank you for having people like this working for your company. I look forward to having a long relationship with CaribbeanWire. Thanks again. :-)
Robin did a wonderful job in helping me with my questions and getting me started with WordPress. It was a pleasure having him as a consultant. I hope all of your consultants are as pleasant and helpful as he was.
I recently had a very good sale chat experience with Vanita. Via the CaribbeanWire Chat, he was able to get me in on a promotional 3 year deal. In all my years of chat-based support, I haven't ever received efficient service with accurate information. Not only was Vanita able to get me signed up but she also was able to answer my technical questions regarding transferring over my existing websites. I look forward to continued great service with CaribbeanWire.
I just wanted to say I couldn't be more happy to be with CaribbeanWire. When I was researching what host to use, yours came up with very high marks. I mainly selected CaribbeanWire due to the up-time percentage (it doesn't go down) and the ease of use. But since then, when I recommend CaribbeanWire to anyone who asks, the main reason is the customer support.
I had a problem with my primary email address and contacted the online help by chat. I was quickly and efficiently helped by Vanita, I was wonderfully surprised by the great ease and competent help I received from her. I had another issue which was also sorted by another one of your staff named Kevin. It is always a great experience to be helped by people who know what they are doing and who can help the less experienced clients they sometimes have to deal with.
Hi - I worked with Robin this morning to troubleshoot why my domain was not registered. He was able to figure out what was going on and get to a successful resolution. In the last year I have contacted support a few times and appreciate how easy and fast it is to get a hold of CaribbeanWire support for help.
Mecheria was a great help in getting my account set up! After talking to her via chat to confirm whether my order had gone through, she got me on the phone and got my account set up quickly and easily. She also sent me the info I needed to get started with configuration and WordPress, and answered my questions about domain transfer from GoDaddy. I picked CaribbeanWire because it was well reviewed online, with many reviews mentioning great customer service, and Mecheria proved that reputation correct.
I'd like to thank very much Kevin for his assistance. I found his response prompt and VERY helpful. Judging the situation I was in he's done everything possible to solve it on the spot ( tried to manually over the phone accept payment for hosting a website). Due to continuous problems with my card he advised me to contact sales department at appropriate time. Such great customer service makes me feel good about my website hosting company choice.
I just wanted to say thank you for the fantastic support I received from Quest. She was very helpful, courteous and warm in her emails and I felt the quality of service I received was extremely high and reflects very well on your company. Many thanks!